Factors Influencing Financial Services Usage Among Low-Income Households

Sunday 02 February 2025


Financial inclusion, a concept that has been touted as a panacea for poverty and inequality, is still a distant dream for many households in India. Despite efforts to increase access to financial services, a significant portion of the population remains excluded from the formal banking system. A recent study sheds light on the factors that influence usage and intensity of financial services among low-income households.


The researchers found that transaction costs, convenience, and financial knowledge play a crucial role in deciding whether a household will use a financial service or not. Households with lower incomes are more likely to face higher transaction costs, making it less attractive for them to participate in the formal banking system. On the other hand, households with higher incomes have greater financial knowledge and are more likely to be aware of the benefits of using financial services.


The study also found that income has a significant impact on the intensity of usage. Households with lower incomes tend to use financial services less frequently and for shorter periods than those with higher incomes. This is because low-income households often have limited financial resources, making it difficult for them to afford the costs associated with using financial services.


The researchers also looked at the role of financial literacy in influencing usage and intensity of financial services. They found that households with higher levels of financial literacy are more likely to use financial services and do so more frequently than those with lower levels of financial literacy.


In addition, the study highlighted the importance of convenient access to financial services. Households who live far from banking facilities or have limited mobility are less likely to use financial services, even if they are aware of their benefits.


The findings of this study have important implications for policymakers and financial institutions seeking to promote financial inclusion. To increase usage and intensity of financial services among low-income households, it is essential to reduce transaction costs, improve accessibility, and provide financial education. This can be achieved through initiatives such as increasing the number of banking facilities in underserved areas, reducing fees and charges associated with using financial services, and providing financial education programs.


Ultimately, promoting financial inclusion requires a comprehensive approach that addresses the unique challenges faced by low-income households. By understanding the factors that influence usage and intensity of financial services, policymakers and financial institutions can develop targeted interventions to promote greater access to financial services and reduce poverty and inequality.


Cite this article: “Factors Influencing Financial Services Usage Among Low-Income Households”, The Science Archive, 2025.


Financial Inclusion, Transaction Costs, Convenience, Financial Knowledge, Income, Financial Literacy, Accessibility, Banking Facilities, Poverty, Inequality


Reference: Divya Sharma, “Unveiling Saving and Credit Dynamics: Insights from Financial Diaries and Surveys among Low-Income Households in Unauthorized Colonies in Delhi” (2024).


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